Returns & Exchanges

At Novara, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our customer service team.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.